Check online reviews and ratings from past customers. Look for consistent positive feedback.
Confirm they have proper licensing and insurance coverage for their vehicles and operations.
Inspect the vehicle thoroughly at pickup for any prior damage or issues.
Ask about their maintenance schedules and the age of their vehicles. Newer vehicles tend to be more reliable.
Inquire about additional fees, mileage restrictions or other limitations before booking.
Consider rental companies that offer 24/7 roadside assistance in case issues come up during your rental.
For safety, make sure drivers are properly licensed and eligible to operate a larger passenger vehicle like a minibus.
Ask for references from past customers you can contact. A reputable company should be willing to provide references.
Look at their safety record and accreditations. Do they have up-to-date licences and insurance? Have their vehicles passed safety inspections?
Ask about their drivers. Are they experienced, licensed and background checked? This is important for safe rides.
Compare their rates and services to other similar companies. Make sure you’re getting fair value.
Visit their premises if possible to view their vehicles.
Check if the company is a member of a professional association like the Minibus Association. Membership usually indicates they follow industry standards.